Processing Times Processing times do and can vary from day-to-day & around Christmas . If you need an item by a certain date, please let me know before ordering. Most likely, it will not be an issue but please email me to check. Rush orders are available for an additional fee.
Customs & Import Taxes Buyers are responsible for any & all customs and import taxes/fees that may apply. If you have any questions about any fees that may result from your purchases, please call your customs office for further details.
Digital Downloads ALL digital pattern purchases are non-refundable. You files will be available once payment has been received. All files are in pdf format. If you need another format, please let me know and I will do my best to accommodate.
Returns & Exchanges I gladly accept returns or exchanges within 14 days of delivery. Items must be returned within 30 days of receipt of delivery. Buyers are responsible for return shipping costs, unless an item has been damaged in transit & proof has been provided. If the item is not returned in its original condition, buyer is responsible for any loss in value.
Custom & Personalized Orders Custom & personalized orders can not be returned unless there was an error made by me. Personalized items with a misspelling provided by you (buyer) can not be returned. Please check your spelling before you place the order. Thank you!
If you have any questions or concerns about any of the above information, feel free to email me at PreciousKnitsShop@comcast.net. I will happily reply!